Refund policy

Thank you for shopping at Sour Power Candy! We value your satisfaction and are committed to providing you with the best candy experience. Below is our Return and Refund Policy to address any concerns you may have with your purchase.

Returns

Due to the nature of our products, we cannot accept returns on any opened items for safety and hygiene reasons. Please ensure you review your order carefully before finalizing your purchase.

Refunds

Refunds are only eligible under the following conditions:

  1. Damaged or Defective Items

    • If your package arrives damaged or contains defective products, please contact us within 7 days of delivery.
    • Provide clear photos of the damage or defect and your order details to process your claim.

  2. Incorrect Items Received

    • If we sent you the wrong item(s), please contact us within 7 days of delivery with evidence (e.g., a photo of the package and its contents).

  3. Non-Delivery or Missing Packages

    • If your package was not delivered as expected, you must provide evidence of non-delivery (e.g., shipping carrier documentation).

Non-Refundable Situations

  • Opened Products: Products that have been opened cannot be returned or refunded.
  • Delivered Packages Without Evidence: If you claim the package did not arrive as described but cannot provide clear evidence (photos, unboxing video, or shipping carrier documentation), we cannot process a refund.
  • Change of Mind: Refunds or returns for products purchased but no longer wanted are not allowed.

How to Request a Refund or Report an Issue

To initiate a refund or report a problem with your order:

  1. Contact us at fourmindscollecive@gmail.com within 7 days of delivery.
  2. Include the following details in your request:
    • Order number
    • Description of the issue
    • Supporting evidence (e.g., photos or videos of the package and product)

Our team will review your request and respond within 3 business days.

Thank you for choosing Sour Power Candy! If you have further questions or need assistance, don’t hesitate to reach out.

(Policy last updated: [11/29/2024)