Shipping policy

Shipping Policy

Effective Date: [11/29/2024]

Thank you for shopping with Sour Power Candy! Below is our shipping policy to ensure you have all the details about how your orders are processed and delivered.

1. Processing Times

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
  • Once your order is processed, it will be handed over to the shipping carrier for delivery.

2. Shipping Rates and Methods

  • Shipping rates are calculated at checkout based on the weight of your order, delivery location, and selected shipping method.
  • We offer standard and expedited shipping options through trusted carriers.

3. Delivery Times

  • Standard Shipping: Estimated delivery within 3-7 business days after processing.
  • Expedited Shipping: Estimated delivery within 1-3 business days after processing.

Delivery times may vary depending on the destination, weather conditions, or carrier delays.

4. Shipping Destinations

  • We currently ship within the United States, including all 50 states.
  • We do not ship internationally at this time.

5. Tracking Information

  • Once your order ships, you will receive an email with a tracking number to monitor your package.
  • Please allow up to 24 hours for tracking updates to appear.

6. Lost, Stolen, or Delayed Packages

  • If your package is marked as "Delivered" but you did not receive it, please first check with neighbors or your local post office.
  • We are not responsible for stolen packages. If you suspect theft, please file a claim with the carrier.
  • For lost or delayed packages, contact us at fourmindscollective@gmail.com, and we will work with you to resolve the issue.

7. Incorrect Shipping Information

  • It is your responsibility to ensure that the shipping address provided is accurate.
  • We are not responsible for packages delivered to incorrect addresses due to customer error.

8. Weather or Seasonal Delays

  • Please note that extreme weather or seasonal shipping peaks (e.g., holidays) may cause delays.

If you have any questions or need further assistance regarding your order, please contact us at fourmindscollective@gmail.com.

Thank you for choosing Sour Power Candy! We appreciate your business.